Returns
EMAILS REGARDING RETURNS & EXCHANGES WILL BE ANSWERED FROM MONDAY - FRIDAY DURING THE HOURS OF 9am - 4pm CENTRAL TIME.
To START a return or exchange, please use pink button below. All returns and exchanges must go through this link!
FAQs
Domestic orders are eligible for exchange or return within 14 days of arrival or date of in-store purchase. International order returns are accepted within 14 days of arrival. NO EXCEPTIONS. The customer is responsible for return shipping on ALL orders. If you choose in-store credit during the return process, please know your gift card will be non-refundable. ALL CUSTOM SIZED PIECES ARE FINAL SALE!
Please allow 7-10 business days for processing any exchanges or returns.
Shipping charges from the initial order are non-refundable.
Return Shipping = paid by the customer, Allie + Bess does not provide shipping labels.
If you opt out of Route Package Protection, Allie + Bess is not responsible for lost or stolen packages
Flash Sales and Discount Codes:
All items purchased with a 25% or higher discount are FINAL SALE! If a final sale item is shipped back to Allie + Bess, the items will be marked "return to sender" and returned via the shipping carrier at the expense of the customer. Allie + Bess holds no liability on tracking the packing once it leaves our facility. This includes Flash Sales with 25% discount or higher, or otherwise stated by Allie + Bess.
If your pieces DON'T FIT & need a custom size, please email shop@alliebess.com with your wrist size in inches & order number. Only Zo and Vinyl bracelets are able to be custom sized. Dotties, Lilas, or any bracelets pre-sized in A or B can't be made in custom sizes.
ALL CUSTOM SIZED PIECES ARE FINAL SALE!
Price Adjustments:
THERE ARE NO PRICE ADJUSTMENTS ON FLASH SALES, WAREHOUSE, SITE WIDE, OR ANNIVERSARY SALES.
If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 24 hours of original sales purchase.
For online orders and store purchases, please contact us. We do not offer price adjustments on shipping charges.
International/ FPO & APO Returns Purchased from U.S.A.
If you are an International, FPO or APO Customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method.
Address:
Allie + Bess
11882 Greenville Ave
STE. B125
Dallas, TX 75243
Allie + Bess
11882 Greenville Ave
STE. B125
Dallas, TX 75243
Product Issue:
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at shop@alliebess.com within 7-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.
