EMAILS REGARDING RETURNS & EXCHANGES WILL BE ANSWERED FROM MONDAY - FRIDAY DURING THE HOURS OF 9am - 5pm CENTRAL TIME.
If your pieces DON'T FIT & need a custom size, please email email@example.com with your wrist size in inches & order number.
Domestic orders are eligible for exchange or return within 30 days of arrival.
International order returns are accepted within 30 days of arrival and the customer is responsible for return shipping.
Please allow 7-10 business days for processing any exchanges or returns.
Shipping charges from the initial order are non-refundable.
Exchange Shipping = Free!
Return Shipping = paid by the customer, Allie + Bess does not provide shipping labels.
All flash sales are final sale and no returns or exchanges are accepted.
International/ FPO & APO Returns Purchased from U.S.A.
If you are an International, FPO or APO Customer that purchased from the United States website, please use your own pre-paid label to ship the items back to the United States. Please include a note in the package detailing if you would like to receive store credit or issue a refund to original payment method.
Allie + Bess
11882 Greenville Ave
Dallas, TX 75243
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at firstname.lastname@example.org within 90-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.