• Orders ship within 3–5 business days, unless marked as preorder or backorder.
  
• During summer (May 23 – August 29), we ship Monday–Thursday only.
  
• Expedited or overnight orders placed after 12 PM on Thursday will ship the following Monday.

• You'll get a confirmation email with your USPS tracking number after placing your order.
  
• We'll also send email updates as your order moves through the process!

• Orders are packed efficiently unless extra boxes are requested at checkout.
  
• You’ll get 1 box with every order over $100. Any additional boxes are $5 each.

Sale Items

• All sale and flash sale items are final sale and come without packaging.
  
• Packaging can be added at checkout for an additional fee.

• If your item arrives damaged, please email a photo within 30 days to shop@alliebess.com
  
• We'll replace it if it was full price and still in stock.
  
• Items bought with a 25%+ discount are final sale — we can only offer store credit if damaged.
  
• If you opt out of Route Package Protection, we’re not responsible for lost, stolen, or damaged packages.

You can file a claim through the link below.

https://claims.route.com/

• If you opt out of Route Package Protection, we’re not responsible for lost, stolen, or damaged packages.

For any additional questions, please email shop@alliebess.com

• Domestic orders: Eligible for return or exchange within 14 days of delivery or in-store purchase.
• International orders: Returns accepted within 14 days of delivery.
• Return shipping is the customer’s responsibility; we do not provide return labels.
• Items purchased at 25% off or more are FINAL SALE.
• Custom-sized pieces are FINAL SALE.
• Choosing in-store credit? Your gift card will be non-refundable.

Click here to make a return!

Wrong size? No problem!

Click here to make an exchange!

• Please allow 7-10 business days for processing any exchanges or returns.
  
• Shipping charges from the initial order are non-refundable.
  

60-Day Jewelry Warranty:
We stand behind the quality of our jewelry. If your piece is defective within 60 days of purchase, we’ll replace it or issue a gift card if product is no longer in stock. To start a claim, please email shop@alliebess.com with your order number and a photo of the item.

• If you opt out of Route Package Protection, we are not responsible for lost or stolen packages.

• Allie + Bess bracelets are made to a standard 7-inch length.
• Bracelets in sizes A (6.75 inches) or B (7.5 inches) cannot be custom sized.
• We suggest bracelet sizes are half an inch larger than your wrist measurement.

Check the item description—if it says “waterproof,” it's safe for rain or shine!

If not, follow these care tips:

• Avoid water, sweat, lotions, perfumes, and cleaning agents.
• Put on jewelry after applying makeup and hair products.
• Don’t wear jewelry while bathing or swimming.
• Wipe gently with a soft cloth after wearing.
• Store in an airtight plastic bag to prevent tarnishing.

• No adjustments on flash, warehouse, sitewide, or anniversary sales.
  
• We offer a one-time adjustment on full-price items only—request within 24 hours of purchase with your receipt.
  
• No adjustments on shipping charges.
  
• Items 25% off or more are final sale.

• Enter your code at checkout.
  
• Only one code can be used per order—no stacking.

Yes! Click here!

No worries! You can email us at the email below:

shop@alliebess.com

Emails will be answered from Monday – Friday, 9AM – 3PM CT