U.S. Standard Shipping: $7
Expedited Shipping: $15
Overnight Shipping: $40

Orders over $99 qualify for free standard shipping.

Overnight orders: Orders placed by 1 PM will arrive by 10 PM the following day. Overnight shipping is not available on weekends. Orders placed after 1 PM Friday will ship Monday.

Orders are typically processed and shipped within 7–10 business days. Once your order ships, you’ll receive a tracking email with the latest delivery updates.

Preorder items: Orders containing a preorder item will ship according to the preorder timeline listed on the product page.

You’ll receive a tracking email once your order ships.

Your tracking information will update as your package moves through the carrier’s network. If your tracking hasn’t updated yet, your order may still be processing or waiting for the carrier to scan it.

Haven’t received your tracking email? Check your spam or promotions folder, or email shop@alliebess.com for help.

Yes! Orders are packed as efficiently as possible unless additional gift boxes are requested at checkout.

Gift boxes are available for purchase if you’d like to gift your pieces individually. One gift box fits one stack.

Want more than one gift box? Shop gift boxes HERE.

If your order arrives damaged or has an issue, please email shop@alliebess.com within 7 days of delivery with your order number, a photo of the item, and a brief description of the issue. Let us know if you prefer store credit or a refund.

If your jewelry becomes defective within 60 days of purchase, we’ll replace it. If the item is no longer available, we’ll issue a gift card.

Package protection: If you choose to opt out of Route Package Protection at checkout, Allie + Bess is not responsible for packages that are lost, stolen, or damaged in transit.

If you purchased Route Package Protection, you can file a claim directly through Route’s claims portal.

File a claim: https://claims.route.com/

If you opted out of Route Package Protection at checkout, Allie + Bess is not responsible for packages that are lost, stolen, or damaged in transit.

For any additional questions, please email shop@alliebess.com.

Domestic orders: Eligible items can be returned or exchanged within 14 days of delivery or in-store purchase.

International orders: Eligible items can be returned within 14 days of delivery.

Please note: Return shipping is the customer’s responsibility, and we do not provide return labels for returns. Items purchased at 25% off or more are FINAL SALE, including all Flash Sale items.

If you choose in-store credit, the credit issued is non-refundable.

Ready to start a return or exchange?

→ START A RETURN OR EXCHANGE

Yes! Eligible domestic orders can be exchanged within 14 days of delivery.

→ START AN EXCHANGE

If your piece doesn't fit, you can request an exchange within 14 days of delivery, as long as the item is eligible.

Need a different size? Email shop@alliebess.com to ask about a custom size, and our team will be happy to help!

→ START AN EXCHANGE

Items discounted 25% off or more are FINAL SALE and cannot be returned or exchanged. This includes Last Chance Sale and Flash Sale items.

Exchanges are free! We provide a prepaid return label for eligible exchanges.

For returns, return shipping is the customer's responsibility and we do not provide a return label. Original shipping charges are non-refundable.

→ START AN RETURN or EXCHANGE

Please allow 7–10 business days for your return to be processed once it is received.

Yes! We stand behind the quality of our jewelry with a 60-day warranty. If your piece is defective within 60 days of purchase, we’ll replace it. If the item is no longer available, we’ll issue a gift card for the original purchase amount.

To start a warranty claim, email shop@alliebess.com with your order number and a photo of the item.

Most Allie + Bess bracelets are designed to fit a standard 7-inch wrist.

For the best fit, we recommend choosing a bracelet approximately ½ inch larger than your wrist measurement.

Some bracelets are available in Size A (6.75") or Size B (7.5") and cannot be custom sized.

For more information on sizing and fit, visit our Size & Fit Guide →

Then link “Size & Fit Guide” to your Product Information page.

To keep your Allie + Bess jewelry looking its best:

• Check the product description for care instructions. Pieces labeled “waterproof” can be worn in water.
• For non-waterproof pieces, avoid water, sweat, lotions, perfumes, and cleaning products.
• Put your jewelry on after applying makeup, perfume, and hair products.
• Remove jewelry before showering, swimming, or bathing.
• Gently wipe your pieces with a soft, dry cloth after wearing.
• Store jewelry in a dry, airtight bag or container when not in use to help prevent tarnishing.
  

For specific care instructions, always refer to the product description.

We offer a one-time price adjustment on full-price items only. Requests must be made within 24 hours of purchase and include your receipt.

Please note:

• Price adjustments are not available for Flash, Warehouse, Sitewide, or Anniversary Sales.
• Shipping charges are not eligible for price adjustments.
• Items discounted 25% off or more are FINAL SALE and are not eligible for price adjustments.

Enter your discount code in the “Discount code” field at checkout and click Apply.

Only one discount code can be used per order. Discount codes cannot be combined or stacked.

No. Only one discount code can be used per order. Discount codes cannot be combined or stacked.

Yes! Allie + Bess gift cards are available online and make the perfect gift.

→ SHOP GIFT CARDS

No problem! We’re happy to help.

Email us at shop@alliebess.com with any questions, and our team will get back to you as soon as possible.

Customer service hours:
Monday–Friday, 9 AM–3 PM CT