Returns & Exchanges

We want you to love your Allie + Bess pieces! Here’s everything you need to know about returns and exchanges.

Domestic Returns & Exchanges

  • Eligible items can be returned or exchanged within 14 days of delivery.
  • Sale items are not eligible for return or exchange.
  • Return shipping is the customer’s responsibility. We do not provide return labels.
  • Please allow 7–10 business days for returns to be processed.
  • Original shipping charges are non-refundable.

Final Sale

Items discounted 25% off or more are FINAL SALE and cannot be returned or exchanged. This includes Last Chance Sale and Flash Sale items.

Any ineligible return will be sent back to the customer at their expense.

International Returns

International orders are eligible for returns within 14 days of delivery. Sale items are excluded.

Customers are responsible for return shipping. Please send international, FPO, and APO returns to:

Allie + Bess
4215 Beltwood Pkwy STE 102
Farmers Branch, TX 75244

Product Issues

Something wrong with your order? We’re here to help.

If your item arrives damaged, defective, or with another issue, please email us: shop@alliebess.com

Please include:

  • Your order number
  • A photo of the item
  • A brief description of the issue
  • Whether you prefer store credit or a refund

Please contact us within 7 days of delivery for issues with your order.

If your jewelry becomes defective within 60 days of purchase, we’ll replace it. If the item is no longer available, we’ll issue a gift card.

 

Start a Return or Exchange

Ready to start a return or exchange?